E-Solutions is a business process outsourcing (BPO) company which offers services and software solutions to its global clients. E-Solutions provide world class services combined with industry and functional knowledge of their business processes. We are also involved in the development of sophisticated and high tech software.

Home >> Company Profile >> About Us

E-Solutions a business process outsourcing (BPO) company is a services and software solutions provider. With our multiple facilities based in India, we offer quality BPO services. We bring value to our clients by providing world class services combined with industry and functional knowledge of their business processes. E-Solutions further helps improve your profitability.

E-Solutions’s main agenda is to lay emphasis on  providing world class BPO services to diverse industry segments  towards which it is entirely committed and focused. We provide services to business globally and are experienced in providing services to Telecom, Financial and Healthcare segments of the industry. We are into whole gamut of BPO industry but are specialized in providing customer care and collection services, E-Solutions  also provides corporate function services such as finance and accounting, payroll, billing and data entry.

The active Software Solutions at E-Solutions simply helps organizations to be future-oriented and competitive in their business while at the same time being cost effective by fine-tuning their business critical applications.

Home >> Company Profile >> Mission

E-Solutions is a mission-driven and value-based company. Our organizational culture is centered on providing complete customer satisfaction. Members of our team-from entry-level to leadership are focused on upholding the mission and values of this company, which is greatly achieved through teamwork, integrity, initiative, excellence, respect and accountability.

Our Mission
To provide high quality, flexible, seamless and cost effective services to add value to our clients.

Our Values
Integrity
Earning the trust of our customers by applying high ethical standards to our business operations every day.

Initiative
We are willing and empowered to proactively contribute to the success of the company, its customers, and other employees.

Excellence
We give our personal best.

Customer Satisfaction
Building lasting and rewarding relationships with our customers through responsiveness, efficiency and quality.

Teamwork
Achieving our goals through sharing ideas and resources, focusing on the needs of customers and not organizational boundaries.

Respect
We have as much consideration for the personal and professional worth and dignity of others as we do for ourselves.

Accountability
We are responsible for our own actions and are answerable to others.

Home >> Company Profile >> Advantage: E-Solutions

	Leadership
	Industry Expertise
	Comprehensive Services
	Execution Capabilities

Leadership
Our business managers and supervisors are experienced outsourcing industry professionals. We have a proven track record of attracting and retaining talent to meet our client’s business needs.

We have years of experience in providing business process outsourcing services in diverse industries. In fact, the varied services offered here boasts of a fine blend of voice, web and data services.

We know our people are our most important asset and are proud to have them.

The most comprehensive range of services include voice, data and web services under one roof. We also provide software development. There are multiple facets to its overall services, which clearly comprise of:

• Healthcare and Medical Collection Services
• Customer Care Services
• Back Office Services

Through Compliance Management programs we ensure cent percent quality management in our every execution of work.

Industry Expertise
We strategically focus on selected industries and invest proactively to strengthen our competencies in these segments. Our industry focus can be defined as:

• We are a predominant service provider in the Collection Industry segment, especially in Healthcare and Medical collections.
• Aided with experts in providing customer care services to Telecom, Banking and Financial sector.
• Deals perfectly in Software and Back Office services.

Our focus has helped us develop domain expertise to become true partners for our clients.

Comprehensive Services
When you partner with us , you  improve your processes with:

• Significant Cost Reduction
  In most instances, clients can expect a significant reduction in costs while maintaining the quality in the outsourced processes.
• Higher Quality
  Quality is the center of our focus. We are an ISO 9001:2000 certified company for all our voice and data processes.
• Data Security
  We are ISO 27001:2005 certified organization ensuring that we have safeguards and procedures in place for security of your data.
• Management Information
  We provide weekly/monthly management information reports. These information reports provide clients increased control and transparency.
• Greater Efficiency
  Operating in a 24x7 business environment allows us to provide clients quicker turnaround times.

Execution Capabilities
We are distinctive on following operational dimensions:

Operational Infrastructure
Our outsourcing industry professionals offer a 24x7 service operation, which serves our clients in all parts of the globe. We have state of the art infrastructure maintaining quality standards.

Recruitment
All our customer support executives hold a minimum of college graduation degree. These customer support executives represent our clients. Maximum care is taken while recruiting the executives to match the specific requirement of our clients.

Quality management
We have a separate quality department having qualified persons. These quality professionals ensure we meet the highest standards of client service. The roles are well integrated with operations and are responsible for rigorously monitoring accuracy and desired service level parameters. They provide feedback to the operations and identify opportunities for improvement, which is a continuous process at E-Solutions.

Compliance Management
Our core team works with our clients develops a customized reporting system and also covers information security and compliance related controls. We work with our clients to implement specific controls to meet regulatory requirements such as FDCPA and HIPAA. It helps immensely in the smooth execution of healthcare and medical collection services, finance and banking services, back office services to name a few.

Information Security
It is important for our clients to be assured that their information is secure and they are complying with all regulatory requirements.
We ensure that our clients' data and our own confidential and sensitive data are protected.

Home >> Services >> Customer Support

E-Solutions provide integrated customer service solutions. It leverages the domain expertise in our industry segments to better understand and serve our customers' needs. Our customer support services include providing multilingual services for customer assistance, which only facilitates in customer service outsourcing. We help clients address customer service across various delivery channels.

Types of Customer Support Services
E-Solutions’s customer support section is especially qualified in handling complex, unscripted calls in the industry segments that focus around areas including:

	Customer Care and Help Desk
	Customer Acquisition incliding cold calling on a data base of prospects.
	Surveys
	Order Processing
	Welcome Calls
	Billing Queries & Services

Customer Support : Services
Customer support services have been defined in detail in the following paragraphs:

Customer Care
E-Solutions’s operators  receive customer calls taking down their queries and dealing effectively with the varied customer problems and resolving them with expertise. E-Solutions has deployed a refined call processing and telecom equipment where ample attention is paid to handle the customers. The equipment includes a sophisticated call routing feature, it smoothly allows the system to instantly scrutinize the available agents and route calls to the most suitably skilled agents. We not only provide quality cost effective customer care, but also maximize the value generated by every customer touch-point.

Customer Acquisition
E-Solutions offers end-to-end customized customer acquisition solutions, which address a wide array of industries as Banking and Financial Services, Telecommunication Utilities and Healthcare industries. The solutions offered are quite effective & workable in nature.

Surveys
Survey services are constantly conducted which gives an idea about the employee productivity, management capability, customer satisfaction and organizational performance of the organization. E-Solutions performs this task to get information on business related activities like survey data entry, survey set-up design, survey scanning and survey reporting which enables in producing satisfactory results in a desired form.    

Order Processing
Through order processing, E-Solutions provides support to customers where they order for a product or any service. The round the clock support service yield maximum customer satisfaction results. It facilitates ease of communications both with the clients and their customers. The E-Solutions specialists make use of sophisticated software, which guarantees to meet the most demanding customer requirements. There are customized database, which includes product description and price while giving orders. This even ensures increment in the client’s sales capability.

Welcome Calls
These calls are made when more of the talking is required - in order to offer extra information and thanking the clients for their business. It is brief in nature and yields maximum customer satisfaction, a courtesy performed with genuine dedication. It is dealing mostly with surveys, verifications, lead generation, collections, etc.

Billing Queries & Services
The particular service is executed to handle all billing related services and queries. The service does help in generating bills for the services provided. However, a lot many processes are covered under this category, which is capable of processing any type of statement as in self-pay, insurance claims, secondary insurance billing etc. Billing services can deal with any type of billing demand as in medical, retail, educational, commercial etc. they are all effectively met.