The customer service industry is a continually evolving one. There is an increased demand for customer support channels and it becomes crucial for enterprises to handle customer touch points across the entire life cycle. Our BPO Customer Service practice understands the client’s specific expectations and addresses them in a sustainable and comprehensive manner.
A voice and non-voice based multi-channel can help your business grow significantly by effectively understanding customer needs and providing customized solutions. At e-solutions, we strive to make a visible difference to your offerings by delivering exceptional customer experience through telephone calls, e-mails, web chatting sessions, SMS, and various other self-service mediums.
Our team of highly professional inbound customer service representatives always makes sure that all your valued customers are deemed cared and respected. We believe in surpassing their expectations in every interaction.
Our highly skilled technocrats work in collaboration with your IT team to congregate your business objectives and successfully meet your KPIs (key performance indicators). To enable our clients monitor and measure results, we provide timely reports, including average call timings, rejection rates, customer conversion rates, etc. Our team integrates real time calling data into your organization’s existing infrastructure.